Communication and Understanding 3500-FAKL-KOMPOR

A student gains 'soft' skills: knows the basic principles of non-violent communication; distinguishes perceptions from interpretations, evaluations and diagnoses; distinguishes statements about feelings from statements about thoughts; distinguishes needs from strategies for satisfying needs; and requests from disguised demands. Is able to express him/herself in the language of perceptions, feelings, needs and requests, and to hear these kinds of messages in others' statements expressed in a different form. In a situation of disagreement or aspiration, he/she is able to express him/herself in a way which moderates conflicts and promotes a common solution. Does not use manipulation or pressure. Has a better understanding of his/her own and others' feelings and needs. Is aware of the role of empathy in building understanding. Avoids the pitfalls of apparent agreement. In reaching an agreement, he/she is guided not by rigid opinions but by the desire to satisfy the needs of the parties.

M. Rosenberg, Porozumienie bez przemocy, Warszawa 2009; M. Rosenberg, To, co powiesz, może zmienić świat. O języku pokoju w świecie konfliktów, Warszawa 2013, A. Jedynak, Porozumienie bez przemocy, „Etyka” nr 42, 2009.