Transforming communication 2400-ZEWW889-OG
The aim of the course is to be familiar and include practice:
• Meaning of situations of arguments and conflicts
• A cross of the conflict
• Own style of dealing with conflicts
• Conflict – it means - differences
• Problems among people
• Judging and description
• Model of ownership problems
• Adjusting = approval
• Reflecting listening
• Communicative obstacles
• Communicating needs
• Creating partnership
• Communicating concerns and doubts
• Description of discrepancy
• Solving conflicts
The rated total number of hours a student is required to spend in order to achieve the expected learning outcomes defined for the course: 30 + 15
Course coordinators
Type of course
Learning outcomes
During and upon the course completion a student will:
• Set his attitude towards situations of conflicts
• Recognise his own style of dealing with conflicts
• Assess the chance and dangers connected with difficult situations and events
• Set advantages and disadvantages of dealing with conflicts
• Set aims of important talks
• Recognise areas of having a problem (ownership problems)
• Know the strategies of action when someone has a problem
• Train ways of paying attention to partner’s needs
• Use techniques of active listening
• Prepare a description of own needs
• Present his own point of view
• Prepare an “I message” statement
• Recognise typical communicative blockades
• Learn an elastic way of having conversations
• Manage in emotional pressure in conversations
• Find solutions for pressure and conflicts
Bibliography
Required readings:
• Bolstad R., Komunikacja transformująca (Transforming Communication), Metamorfoza, Wrocław 2013
• Patterson K., Grenny J. i in., Trudna sztuka konfrontacji (Crucial Confrontations), MT Biznes, Warszawa 2007
• Rosenberg M.,B., Porozumienie bez przemocy (Nonviolent Communication), Wyd. Czarna Owca, Warszawa 2016
Suggested readings:
• Gordon T., Burch N., Jak dobrze żyć z ludźmi (Good relationships... What makes them...). IW PAX, Warszawa 2001
• Prior R.,O’Connor J.,, NLP a związki, Poznań 2003,
• Benien K., Jak prowadzić trudne rozmowy (Schwerige Gesprache fuhren) Wyd. WAM, Kraków 2005
• Gordon Th. Wychowanie bez porażek w praktyce (Parent Effectiveness Training in Action),IW Pax, Warszawa 2006